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Legal Information

PRIVACY POLICYTERMS & CONDITIONSACCESSIBILITY STATEMENTRETURN POLICYCREDIT POLICY (“PAY LATER”)

PRIVACY POLICY

 1. Overview

This Privacy Policy describes how we collect, use, and protect information when you use our website or conduct business with us.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information:

  • Business and contact information (name, company, email, phone)
  • Billing and shipping addresses
  • Payment and credit information (for approved accounts)
  • Order history and transaction data
  • Website usage data (cookies, analytics, IP address)

3. How We Use Information

We use collected information to:

  • Process and fulfill orders
  • Manage business accounts and credit terms
  • Communicate order updates and invoices
  • Improve website functionality and customer experience
  • Prevent fraud and unauthorized transactions

4. Sharing of Information

We do not sell personal information.

We may share information with:

  • Payment processors and financial institutions
  • Shipping and logistics providers
  • Credit reporting or collection agencies (for delinquent accounts)
  • Legal or regulatory authorities when required by law

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect customer information. However, no system is 100% secure.

6. Cookies & Tracking

We may use cookies and analytics tools to improve website performance and user experience.

7. Business Accounts

Business customers acknowledge that account and transaction data may be retained for compliance, credit evaluation, and ongoing commercial relationship management.

8. Your Rights

You may request access or correction of your business information by contacting us directly.

9. Updates

We reserve the right to update this Privacy Policy at any time. 

TERMS & CONDITIONS

 1. General Agreement

These Terms & Conditions govern all access to and use of this website, as well as all purchases made from our company. By using this website or placing an order, you agree to be bound by these terms.

These terms apply to all customers, including retail and business (B2B) clients.

2. Business Use Only (B2B Disclaimer)

Our products are primarily intended for business, commercial, and institutional use. By placing an order, you confirm that you are purchasing for business purposes and not for personal consumer use where applicable.

3. Account Approval & Credit Terms (“Pay Later”)

Customers approved for credit terms may be granted Net payment conditions (“Pay Later”).

  • Credit approval is required prior to shipment under terms
  • We reserve the right to adjust or revoke credit at any time
  • Late payments may result in account suspension, order holds, or collection actions
  • All invoices must be paid within agreed terms unless otherwise stated in writing

4. Pricing & Availability

All prices, product descriptions, and availability are subject to change without notice.

We reserve the right to:

  • Correct pricing errors at any time
  • Modify or discontinue any product without liability
  • Limit quantities on any order

5. Orders & Acceptance

All orders are subject to acceptance by the company.

We may refuse, cancel, or limit any order due to:

  • suspected fraud or abuse
  • credit risk
  • pricing or inventory errors
  • distribution restrictions

6. Payment Terms

We accept approved payment methods including credit cards, ACH, and approved credit accounts.

For “Pay Later” customers:

  • Payment terms are strictly enforced
  • Failure to pay on time may result in suspension of services
  • Collections costs may be added to overdue balances

7. Shipping & Risk of Loss

All shipments are subject to carrier terms.

  • Delivery times are estimates only
  • Risk of loss transfers to buyer upon shipment
  • We are not responsible for carrier delays, damages, or lost shipments once dispatched

8. Returns & Claims

Returns are subject to approval.

  • Claims must be reported within a reasonable time after delivery
  • Products must be unused and in original packaging unless otherwise authorized
  • Special order, clearance, or custom items are non-returnable

9. Product Use & Compliance

Buyer assumes responsibility for proper use, handling, and compliance with all applicable regulations regarding the products purchased.

We are not liable for misuse or improper application of products.

10. Limitation of Liability

To the maximum extent permitted by law, the company shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, business interruption, or data loss.

Total liability shall not exceed the amount paid for the specific product in question.

11. Intellectual Property

All website content, including but not limited to text, images, product data, branding, and design, is the property of the company and may not be copied, distributed, or used without written permission.

12. Force Majeure

We are not responsible for delays or failure in performance due to events beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, labor strikes, or government actions.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

14. Updates to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes. 

ACCESSIBILITY STATEMENT

Effective Date: May 01, 2026

At CLEAN ON LLC, we are committed to ensuring digital accessibility for all customers, including individuals with disabilities. We strive to continually improve the user experience for everyone and apply relevant accessibility standards where possible.

1. Our Commitment

We aim to make our website accessible and usable for the widest possible audience, regardless of technology or ability. Our goal is to align with generally recognized accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where feasible.

2. Measures We Take

To support accessibility, we have taken steps such as:

·   Designing our website with usability in mind

·   Using clear navigation and readable content

·   Periodically reviewing our site for accessibility improvements

·   Working with developers and tools to enhance accessibility features over time

3. Limitations

While we strive to ensure full accessibility, some content may not yet fully conform to the highest accessibility standards. We are actively working to identify and address these areas.

4. Third-Party Content

Our website may include links or integrations with third-party platforms (such as payment processors or external catalogs). We do not control the accessibility of these external systems but encourage their providers to offer accessible content.

Need Assistance?

If you experience any difficulty accessing any part of our website or need assistance placing an order for janitorial supplies or restaurant disposables, please contact us:

Email: cleanon@cleanonusa.com

Phone: +1 305-456-2925

Business Hours: 09:00 AM - 05:00 PM Eastern Time (ET)

RETURN POLICY

1. General Policy

Returns are only accepted under prior authorization and in accordance with this policy.

This policy applies to all business and wholesale customers.

2. Return Authorization (RMA Required)

All returns require a Return Merchandise Authorization (RMA) prior to shipment back to our facility.

Unauthorized returns may be rejected.

3. Eligibility

Returns may be accepted under the following conditions:

  • Product is defective or damaged upon delivery
  • Incorrect item was shipped
  • Return request is submitted within a reasonable timeframe after delivery (typically 7–14 days)

4. Non-Returnable Items

The following items are non-returnable unless defective:

  • Special order or custom products
  • Clearance or discounted items
  • Perishable or hygiene-sensitive goods
  • Opened or used products

5. Condition of Returned Goods

Returned products must be:

  • Unused and in original packaging
  • Free of damage caused by customer handling
  • Properly packed to prevent transit damage

6. Restocking Fees

Returns may be subject to restocking fees depending on product type and condition (typically 10%–25%).

7. Freight Costs

Unless otherwise approved:

  • Customer is responsible for return shipping costs
  • Original shipping charges are non-refundable

8. Inspection & Refunds

All returned items are subject to inspection.

Approved refunds may be issued as:

  • Store credit, or
  • Original payment method (at company discretion)

9. Damaged or Missing Items

Claims for damaged or missing products must be reported within 48–72 hours of delivery with supporting evidence.

CREDIT POLICY (“PAY LATER”)

1. Credit Terms Overview

We offer credit terms (“Pay Later”) to approved business customers only.

Credit is a privilege, not a right, and is subject to approval and ongoing review.

2. Credit Approval

To qualify for credit terms, customers may be required to provide:

  • Business information and EIN
  • Trade references
  • Credit history authorization
  • Financial documentation (if requested)

We reserve the right to approve or deny credit at our sole discretion.

3. Payment Terms

Approved customers will receive payment terms as specified on their account (e.g., Net 15, Net 30).

All invoices must be paid in full by the due date stated.

4. Late Payments

Late payments may result in:

  • Suspension of credit privileges
  • Holding of future shipments
  • Late fees or interest charges (if applicable by law)
  • Referral to collections agencies

5. Credit Limit

We may assign and adjust credit limits at any time based on payment history and account performance.

6. Order Holds

Orders may be placed on hold if:

  • Account is past due
  • Credit limit is exceeded
  • Account is under review

7. Risk of Non-Payment

All goods remain subject to payment obligations regardless of resale or usage by the buyer.

8. Collections & Legal Action

In the event of non-payment, we reserve the right to pursue collections and legal remedies. The customer is responsible for all collection costs, including legal fees where permitted by law.

9. Credit Term Changes

We reserve the right to modify or revoke credit terms at any time without prior notice based on risk assessment.